vivahand Store Order & Shipping Policy

---

Thank you for choosing vivahand Store. We are committed to handling every order with precision and care, and the policies below are designed to give you complete confidence at every stage of your purchase — from the moment you check out to the moment your package arrives at your door.

Order Processing

Orders placed with vivahand Store receive our immediate attention. We prepare and process all orders within 1–2 business days, counted Monday through Friday and excluding federal holidays. Orders submitted before 2:00 PM Eastern Time are typically dispatched the same business day. As soon as your package leaves our facility, we will send you a confirmation email with a unique tracking number so you can monitor its progress in real time.

Domestic Shipping (United States)

We provide multiple shipping options within the United States to fit your timeline. Delivery periods below begin once your order has been dispatched from our facility.

Method	Delivery Time	Cost
Standard Shipping	7–12 business days	$5.99 USD
Expedited Shipping	2–3 business days	$14.99 USD
Overnight Shipping	Next business day	$29.99 USD
Free Standard	7–12 business days	FREE

Delivery estimates are calculated in business days and may run longer during peak periods, such as holidays or severe weather events.

International Shipping

vivahand Store is pleased to ship to Canada, the United Kingdom, Australia, and selected European Union countries. Orders shipped internationally generally arrive within 7–14 business days after dispatch. Any import duties, customs fees, or local taxes assessed by the destination country are the sole responsibility of the recipient and are not included in the purchase price or shipping charges.

Order Tracking

We are committed to full transparency throughout delivery. Once your order is dispatched, a tracking number will be sent to you by email. If you have not received a tracking update within 3 business days of your order confirmation, please contact our customer support team and we will investigate promptly.

Address Changes

Should you need to correct or update your shipping address, please email us with your order number within 1 hour of placing your order. We will make every effort to accommodate requests received after that window, but once an order has entered processing, an address modification may no longer be possible.